Shipping and return policy
Ordering from Canada or the United States
| Before you order | Canada | United States |
|---|---|---|
| Currency | Select CAD for Canadian-dollar prices. | Select USD for U.S.-dollar prices. |
| Preparation and delivery | Your order is dispatched within a maximum of 10 days after ordering. Allow another 1 to 5 days for transit, depending on the destination. From order to doorstep: generally 10 to 15 days in total, including preparation and delivery. | Orders are dispatched within a maximum of 10 days after ordering. Transit is generally 1 to 5 days after dispatch; U.S. deliveries may take longer. The general 10 to 15 day total includes preparation and delivery. Confirm timing with us for your destination. |
| Standard shipping | Standard shipping is free for the vast majority of orders. In rare cases, an additional charge may apply if carrier costs are disproportionately high relative to the order value, particularly for a small order going to a hard-to-reach area. We will contact you about the amount before printing. | |
| Customs duties | No import customs duties for deliveries within Canada. | Murale Design covers customs duties for shipments to the United States. These duties are included in our prices. |
| Damage, defects and returns | For transit damage or a manufacturing defect, contact us with photos of the box and mural for instructions. Review the warranty and return conditions before ordering a custom product; do not assume a change-of-mind return is available. | |
For country-specific guidance, see ordering a wall mural in Canada or ordering in the United States.
For a remote destination or a firm installation deadline, ask us before ordering. See the full shipping and return policy.
Full shipping policy
FREE SHIPPING
Standard shipping is free for the vast majority of orders. In rare cases, when the actual carrier cost is disproportionately high relative to the order value, particularly for a small order going to a hard-to-reach area, an additional charge may apply. We will contact you to tell you the amount before printing your order. Credit-card payment will be required to cover that cost.
Orders are shipped via Loomis, Canpar, FedEx, and UPS. Your order is dispatched within a maximum of 10 days after ordering. Allow another 1 to 5 days for transit, depending on the destination. From order to doorstep: generally 10 to 15 days in total, including preparation and delivery.
SHIPPING DELAYS
Your order is dispatched within a maximum of 10 days after ordering. Allow another 1 to 5 days for transit, depending on the destination. From order to doorstep: generally 10 to 15 days in total, including preparation and delivery. Once a mural is shipped, you will receive a tracking number by email to track your package. If you have not received your mural 10 days after it has been shipped, please contact us by email at info@muraledesign.com, and we will look into it for you.
CARRIERS
Orders are shipped via Loomis, Canpar, FedEx, and UPS.
DEFECTIVE PRODUCTS
If you receive your mural and it has been damaged during transit, or if you notice a manufacturing defect, please contact us at info@muraledesign.com and send us a photo of both the box and the mural. We will get back to you with instructions on how to proceed.
Customs duties included — U.S. deliveries
Murale Design covers customs duties for shipments to the United States. These duties are included in our prices.